Making
a booking
You can confirm availability by phone, e-mail, or by sending
a booking request form (accessed from the “Rooms & Availability”
page).
The easiest way to make a firm booking is by phone.
We require a deposit of £20 per person per night. If you book more than
four weeks in advance this can be paid by cheque or secured with a credit or debit
card. Bookings made less than four weeks prior to arrival must be secured with
a credit or debit card.
We will then send you a letter by e-mail (or by post if you prefer) confirming
the details of your booking.
Please note that
credit and debit cards whose details are provided at the time of booking will
not be charged except in the event of cancellation.
Arrival
and departure
The earliest check-in time is generally 3.00pm (4.30pm on Saturday) unless by
prior arrangement, and the latest is 7.00pm. Regrettably we are unable to accommodate
arrivals after 7.00pm.
Car parking
We have off-road parking for one car per room. If you arrive independently for
a double room you may have to leave one car on the roadside.
Children
We are pleased to welcome children over the age of eight years.
Pets
Sorry, we do not allow pets at Wheelgate.
Payment
To
settle your bill on departure we accept cash and most major credit and debit cards.
Please note that we do not accept cheques for payment of your final bill.
Smoking
Wheelgate is strictly non-smoking.
Room damage / exceptional
cleaning
We reserve the right to make a charge for damage to the room and/or exceptional
cleaning.
Our
cancellation policy
In the event of cancellation with more than seven days’ notice, your deposit
will only be refunded for rooms that we are able to re-let.
We charge the full room rate for any days of a reservation cancelled with less
than seven days’ notice and not re-let.
If
you have secured your booking with a credit or debit card, the appropriate cancellation
payment will be charged to your card.
Please note that we will only attempt to re-let rooms according to our normal
policy (details on the Tariff
page).
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